We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01206 866133
Making a complaint
For any concerns, complaints or compliments, In the first instance, the Clinic Manager would welcome the opportunity to discuss this with you or if she is unavailable then the Practice Manager. If you would like to speak to either, please ask at Reception. If they are not available at the time, you can arrange to make an appointment or leave a message for them to contact you.
However, if you do not wish to do this, you can contact the following department:
PALS
You can contact PALS by email to sneeicb.pals@nhs.net or sneeicb.complaints@nhs.net
Phone
0800 389 6819 (option 1)
PALS
NHS Suffolk & North East Essex ICB
Aspen House
Stephenson Road
Severalls Business Park
Colchester
CO4 9OR